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Privacy Policy

Last Updated 7/27/25

Overview

This Custom GPT ("Doctor Finder & Visit Prep") provides two main services:

  1. Provider Search: Find healthcare providers using our enhanced and enriched copy of the National Plan and Provider Enumeration System (NPPES) database with additional web-sourced information

  2. Visit Preparation: Help organize symptoms, questions, and medical history for healthcare appointments

Information We Process

Provider Search Feature:

  • Search queries (provider names, medical specialties, locations)

  • Geographic preferences (cities, states, ZIP codes)

  • Insurance information (for verification purposes only)

Visit Preparation Feature:

  • Symptoms and health concerns you want to discuss

  • Questions for your healthcare provider

  • Medical history details you choose to organize

  • Appointment preparation notes and reminders

What We Don't Collect:

  • We do not store your conversations or health information

  • We do not retain your search history or medical details

  • We do not collect personal identifying information

  • We do not require account creation or personal details

  • We do not maintain medical records or patient files

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How Information Is Used

Provider Database Searches:

  • Your search queries are sent to our enhanced, private copy of the NPPES provider database to find matching healthcare providers

  • Our database contains publicly available provider information (names, specialties, locations, contact information) sourced from the official NPPES registry and enriched with additional data processing

  • This is our own hosted and enhanced database, not the government's direct system

  • Additional enrichment includes improved search capabilities, data standardization, and enhanced provider categorization

  • Web searches help verify current provider details like insurance acceptance and appointment booking

Visit Preparation Assistance:

  • Symptom and question organization happens entirely within the conversation

  • No medical information is stored or transmitted to external databases

  • Preparation suggestions are generated using AI processing only

Data Flow:

  • Provider Search: Query → OpenAI → Our Enhanced Private Provider Database → Web Search → Results returned

  • Visit Prep: Medical details → OpenAI AI processing → Organized suggestions returned

  • All processing is temporary and not stored by us

  • No queries are sent to government databases directly

  • Database enhancements improve search accuracy and provider matching

Data Storage & Retention

  • GPT Creator Access: We cannot see, access, or store your conversations, medical information, or visit preparation details

  • No Medical Records: We do not maintain health records, patient information, or appointment preparation data

  • Database Logs: Our provider database may log search queries for technical purposes only (no medical content)

  • Retention: Any technical logs are automatically deleted after 30 days

  • Visit Prep Data: All medical information and preparation details are processed temporarily and not stored

Third-Party Services

This GPT uses the following external services:

  • Enhanced Private Database (Supabase): Hosts our enriched copy of the NPPES provider database with additional data processing and search enhancements

  • Web Search APIs: Retrieve current provider information

  • OpenAI Platform: Processes all conversations and requests

We do not send queries directly to government databases. Each service has its own privacy practices. We recommend reviewing:

Your Privacy Rights

  • No Account Required: You can use this GPT without creating accounts

  • Anonymous Usage: Searches are processed without personal identification

  • Control: You control what information you share in your queries

  • Verification: Always verify provider information directly before making medical decisions

Healthcare Information Disclosure

  • Provider Search: This GPT provides publicly available provider directory information only

  • Visit Preparation: Suggestions are for organizational purposes and do not constitute medical advice

  • Verification Required: Always verify insurance coverage, availability, and credentials directly with providers

  • No Medical Advice: This service does not provide medical diagnosis, treatment recommendations, or medical advice

  • Professional Guidance: Visit preparation suggestions supplement but do not replace professional medical consultation

  • Emergency Situations: For medical emergencies, contact emergency services immediately

Medical Information Handling

  • Symptom Discussion: Any symptoms or health concerns you share are processed temporarily for organization purposes only

  • No Diagnosis: We do not provide medical diagnosis or interpretation of symptoms

  • Privacy Protection: Your medical information is not stored, shared, or accessible to us

  • Preparation Only: Our role is to help you organize information for your healthcare provider, not to provide medical guidance

Data Security

  • All data transmission uses encrypted connections (HTTPS)

  • We follow industry-standard security practices

  • Provider database access is restricted and monitored

  • No sensitive personal health information is stored

Children's Privacy

This GPT is not specifically designed for children under 13. Parents should supervise healthcare-related searches and provider selection for minors.

Changes to This Policy

We may update this privacy policy as needed. Changes will be reflected in the "Last Updated" date above.

Contact Information

If you have questions about this privacy policy or data practices:

Important:  This service provides directory information only. Always verify provider details, insurance acceptance, and availability directly with healthcare providers before making appointments or medical decisions.  Please refer to the section "Medical Information Handling" for details about medical data processing, and limitations of the service. 

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