Terms of Service

Last Updated 9/16/25

Introduction

These Terms of Service (“Terms”) govern your use of the Alcott AI services, including the Alcott App (web and iOS) and the Provider Search GPT (together, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Alcott AI (“Alcott,” “we,” “our,” or “us”) provides tools to help you organize health information and prepare for medical visits. The Services are not medical devices and do not provide medical advice, diagnosis, or treatment.

👉 Translation: We help you get ready for your appointments. We don’t become your doctor.

Eligibility and Accounts

You must be at least 18 years old to create an account. If you are between 13 and 17, you may only use the Services under the supervision of a parent or guardian who agrees to these Terms on your behalf. Children under 13 may not create accounts. Parents and guardians may, however, use their own accounts to manage information for dependents.

You are responsible for keeping your login secure and for what happens in your account. If something fishy happens, let us know right away.

👉 Translation: Don’t let your little cousin guess your password, and if they do, tell us.

Licene to Use the Services

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. You may not reverse engineer, copy, or create derivative works from the Services.

👉 Translation: Use Alcott to prep for your doctor visits, but don’t sell it on eBay, clone it, or turn it into your side hustle.

Export Controls and Restricted Use

You may not use the Services in violation of U.S. export laws or in countries subject to U.S. sanctions. The Services are intended for use within the United States.

👉 Translation: Don't use Alcott if you're somewhere the U.S. government says we can't do business.

Important Disclaimers

You own the health data and files you upload to the Alcott App. Alcott owns the software, algorithms, and AI-generated summaries produced by the Services. We grant you a personal license to use and share those summaries for your own healthcare and organizational purposes.

👉 Translation: Your files are yours. The summaries our AI generates are ours — but you get full personal use of them.

User Content and Ownership

👉 Translation: Your files are yours. The summaries our AI generates are ours — but you get full personal use of them.

Intellectual Property

If you believe content in the Services infringes your intellectual property rights, contact us at legal@alcottai.com with details of the alleged infringement.

👉 Translation: If you think we're using your stuff without permission, let us know and we'll look into it.

Provider Search GPT

The Provider Search GPT is hosted on OpenAI’s platform. Queries you enter (such as provider names, specialties, or insurance information) are processed by OpenAI to generate results. Alcott does not access, store, or retain GPT conversations.

👉 Translation: Ask the GPT to find doctors, but remember — OpenAI does the processing, not us.

Healthcare Disclaimer

The Services are for informational and organizational purposes only. They do not provide medical advice, diagnosis, or treatment. You should always consult a qualified healthcare professional for medical questions or decisions. The Services are not intended for emergencies. If you believe you are experiencing a medical emergency, call 911 immediately.

👉 Translation: We’re your digital clipboard, not your doctor. If it’s an emergency, don’t chat with Alcott — call 911.

Fees and Payment

Alcott v.25 is currently free to use. Future versions may include paid features with 30 days' notice before implementing any charges, subject to additional terms.

👉 Translation: For now, it’s free. Down the road, we may charge for new features due to infrastructure costs — but we’ll be upfront about it.

Termination

You may close your account at any time. We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, used the Services unlawfully, or for any other reason. Upon termination, your right to use the Services ends immediately, and we may delete your stored data consistent with our Privacy Policy. Upon termination, we will handle your data according to our Privacy Policy, including deletion within 30 days.

👉 Translation: Play nice. If you don’t, we reserve the right to kick you out.

Limitation of Liability

To the maximum extent permitted by law, Alcott will not be liable for any indirect, incidental, or consequential damages, including lost profits, health outcomes, or data loss. Our total liability to you for any claim will not exceed the amount you paid to us in the 12 months prior to the claim (which is $0 for free v.25).

👉 Translation: If something goes sideways, you can’t send us the bill — especially since you didn’t pay us anything.

Indemnification

You agree to indemnify Alcott from claims arising out of your violation of these Terms or unlawful use of the Services.

👉 Translation: If you do something shady and it causes problems, that one’s on you.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Delaware, without regard to conflict of law principles. Any disputes may be resolved through binding arbitration if both parties agree, or in the courts of Massachusetts.

👉 Translation: If we have a legal fight, it’ll be under Delaware law, decided in Massachusetts, and not in a big class action lawsuit.

Apple App Store Terms

If you access the Services through the Apple App Store:

These Terms are between you and Alcott, not Apple.
Apple is not responsible for the Services or their content.
Apple has no obligation to provide maintenance or support.
To the extent any warranties apply, Apple may refund the purchase price (if applicable).
Apple is a third-party beneficiary of these Terms and may enforce them.

👉 Translation: Apple’s just the landlord. They rent us the space, but they don’t run the service.

Changes to Service and Terms

We may update, modify, or discontinue the Services at any time. If we make material changes to these Terms, we will provide notice, such as by updating the “Last Updated” date or posting a notice in the app.

👉 Translation: Things change. If they do, we’ll let you know.

General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Alcott regarding your use of the Services. If any part of these Terms is held invalid, the remaining sections will remain in effect. Our failure to enforce any right under these Terms does not waive it.

👉 Translation: This is the whole deal. If one piece falls apart, the rest still stands.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@alcottai.com

Website: www.alcottai.com

👉 Translation: Questions? Drop us a line. We’re friendly humans behind the AI.